By the time this is written, I sat with brand strategy expert, Matt Desmier discussing possibilities for developing digital strategies for a city. However, the conversation did not start there…
Walking in and going through the usual greetings, the first thing that Matt said to me was to bring up my excluding him from the list of brand building lessons from the Spark.me conference. While this was not intentional, this post somewhat is because I’ll be seeing him again… soon. And I want to draw attention to Matt’s style (see video below for personal and professional style).
The reality is that when you look at Matt’s list of approach, style, and achievements, he really does stand alone. He can seem loud and outspoken, yet proves to be thoughtful and methodical in conversation always breaking down trends and possibilities. These are a few reasons, I enjoy listening and speaking to him.
With that being said, Here are some guidelines that I have applied in my own processes as well as when working with others.
Brands are built by what others are saying about you.
Brands, good or bad, are the summation of what others are saying about your business or products. Despite what many think, a business cannot dictate what others think simply by creating good content and strategies. Potential customers read what you say, but they believe what others say more.
A good brand understands this, and makes their interactions with customers central knowing a good brand is being built by these actions. The same is true for the brand’s actions toward employees. Good brands develop good culture internally, and mobilize their greatest asset in the process.
Brands are living things.
Brands grow and mature. They shift. They evolve.
As business leaders we need to expect this and guide our brands along how we desire them to go. They need to become something bigger and stretch. There may be times when the business becomes a bit uncomfortable in order to accomplish something new. This all part of the growth cycle.
Much like in life, if a business is not growing and finding new ways forward, they quickly stagnate and die.
Brand is the center of everything you do.
Every business, organization, even individuals need a center point to anchor it. This is the brand itself. A stated and active list of brand values and practices shape and define this center point. Values and practices form the foundation for the brand to be built on in the day to day.
Keeping the brand at the center provides a guiding line when difficult decisions need to be made. Today, brands are forced to ask themselves if they will take a stand on political and social issues. Some choose to do so, and others do not. At the end of the day, when we know what our brand is about and what it values, we have a reason for making the decision.
Brands that are successful have integrity.
Brands that people love have principles and act on those principles. They are honest. They have integrity. When brands lose a sense of their purpose or principles, they lose sight of who they are and create a PR crisis for themselves.
This goes back to the need to understand the values of a brand. Founders and the early employees create the values, and act on them to solidify the culture of a brand. By their actions, they bring integrity to the brand. Brands that lose their integrity take a long road to recovery and few ever do recover. Integrity must be an operating part of a brand.
These are a few guideposts on branding from Matt Desmier. I first heard him at the 2017 Spark.me Conference in Budva, Montenegro. His talk in 2018 (video below) was more pointed the topic of branding. It deserves a thorough listen. And it is certain to provide a framework to begin assessing your own business, organization, or personal brand.